Dissatisfied
I am most unimpressed with Debenhams. If you’d asked me Friday, I’d have been thrilled with them: I even rang my mum to tell her what great service I had received. There’s a dress I spotted and wanted for Maggie for Christmas, only my local branch didn’t have her size. When my mum told me her local branch didn’t have it either, I checked the website, to find it was sold out there too. But wait! They claim that if you telephone they will check if it is in stock anywhere in the country and get it to you!
Fantastic! I thought. I rang them; they found several dresses around the country, I paid and never expected to hear any more about it – apart from singing the praises of Debenhams to all and sundry.
Until today, when I received a phonecall to explain that actually it was sold out all over the country. Rather than, you know, contacting one of the stores who had it at the time it was supposedly “sold” over the phone, and having it put by, they had waited (until today?) to try and get hold of one – only to find there were none left.
The matching one in Tamsin’s size arrived today – which I can either return or keep, I suppose, having paid nearly £5 to have it sourced and posted (if I had wanted it in just T’s size I could have bought it in the Chester branch for no P&P at all).
I’m unhappy and am going to write and tell them so. I’ll let you know if I get a reply.