Before and after
I am very happy with the new furniture: doesn’t my room look larger and lovelier? Something of a saga getting hold of it: we initally ordered some bespoke free-standing stuff last March. Excuse followed excuse (at one point the cabinet maker cut off a finger, which we thought was a good reason for a delay, but the replacement just seemed to spend all his time making expensive kitchens); the chap in the shop never once rang us spontaneously or for weeks after when he promised to, and sometime at the end of last year he sold the business. Eventually, patient people that we are, we just asked for the deposit back (and got it after 6 weeks of hassle).
Then we rang Neville Johnson. I cannot praise them highly enough: if you are in the market for fitted furniture and have plenty of cash* (they were not cheap but it appears you do get what you pay for) then put them high up your list. I suppose it shows what shoddy service one gets used to that I am utterly delighted to have found a company whose employees ring when they say they will (within half an hour when they say they’ll call you back), turn up spot on time, are courteous, clean, and well-presented and completed the entire process from initial contact via design (3 hours at our house), planning and installation in less than 2 months. I am a very satisfied customer.
In other aren’t-people-fab news: Tamsin dropped my purse in Asda today and apparently when I picked it up I left my card behind. Flustered in the queue (T climbing out of the trolley**, M crying because she hurt her finger), I was on the verge of putting back all my shopping when the lovely kind shining-armour lady behind me in the queue paid for my shopping! Gave me her address so I could send a cheque: she deserves some really fantastic karma. (My card had been handed into customer services by somebody else kind so I could get cash out to pay her back on the spot.)
*or are sufficiently fed-up to pay anyway.
**why don’t they have straps?
February 12th, 2008 00:57
Sounds like a very nice lady indeed!! Trolleys have straps here but most are velcro, so doesn’t take much toddler ingenuity to escape (though to be fair only C has so far and he’s not the one inclined to climb!). Like the furniture- I so need more so that I can organise stuff (or that’s my excuse anyway!).
February 12th, 2008 16:11
Wow that was very good of her. I was indeed of hearing nice things about people. I have had 3 online payments made using my debit card which were not done by me. The third one was a payment to a debt collection agency who work for the child support agency. Surely they must be able to track down who it was from that.
February 14th, 2008 08:25
The living room looks great. And the woman in the supermarket – how amazing. Supermarket shopping with minis is a nightmare – I get all teary-eyed when someone actually helps me or says something nice. Paying for you was well beyond the call of duty, though – how lovely.
February 21st, 2008 15:58
You should nominate her for some local hero award – or write to your local paper and get them to print a thank you! What a very generous lady!
Nice furniture by the way!
xx